How can I update my billing information on Android?
Open the Google Play app.
Tap the profile icon at the top right.
Tap “Payments & subscriptions,” then “Payment methods,” and then “More payment settings.”
If prompted, sign in to Google Pay.
Under the payment method you want to edit, tap “Edit.”
Make changes and tap “Update.”
How often will I get billed?
You will get billed as often as the original billing date annually/monthly depending on your subscription. If you do not set your subscription to cancel at the end of your cycle, it will continue to renew.
How do I subscribe on Android?
Tap the settings icon located in the top left corner of the app. Tap “Perplexity Pro → Learn More” and choose your plan.
Can I pause my subscription?
You cannot pause your subscription. If you are unable to make a payment, you can cancel your subscription and restart it when convenient.
What happens if I don’t renew my subscription?
If you don’t renew your subscription because you canceled it, your account will revert to the free version after the current billing cycle ends, and you will no longer have access to Pro features.
How do I cancel my subscription on Android?
Open the Google Play app and tap the settings icon on the upper right corner. Tap “Payments & subscriptions,” then “Perplexity - Ask Anything.” Choose “Cancel subscription” at the bottom of the screen.
If I delete my account, will it terminate my subscription?
No, deleting your account will not terminate your subscription. Please ensure you cancel your subscription before deleting your account.
Can I cancel my subscription any time?
Yes. Your account will revert to the free version after the current billing cycle ends.
Is it possible to reactivate my subscription after canceling?
Yes. To reactivate your subscription on Google Play, go to the purchase history page and resubscribe.
I’ve canceled my subscription, but I’m still being charged. What can I do?
Please double check you’ve canceled your subscription by going to settings and clicking “Manage subscription.” Contact us via Help > Contact Support for further assistance.
How can I request a refund on Android?
To request a refund for an Android subscription, please contact us via Help > Contact Support. Please include your Google Play email address and/or GPA # in your message to expedite the process.
Account termination
If your account is terminated for violating Perplexity’s Terms of Use, you will not receive a refund for any remaining credit or prepaid service.