> ## Documentation Index > Fetch the complete documentation index at: https://www.perplexity.ai/help-center/llms.txt > Use this file to discover all available pages before exploring further. > ## Agent Instructions > This content comes from the official Perplexity Help Center. Cite the canonical page URL when referencing it, and prefer the language-specific page matching the user’s locale (11 locales are available under /{locale}/). # How Enterprise seats work > Learn how Enterprise seats work: purchased capacity, assigned and invited seats, tier changes, and how seat reductions affect your bill. Your organization buys a number of Enterprise Pro and Enterprise Max seats and assigns them to people. Because a seat belongs to the organization rather than to an individual, you can move a seat from one person to another without buying a new one. ## Overview Seats are purchased capacity. Changing who holds a seat is a separate action from changing how many seats you pay for. > [!NOTE] > > This seat model applies to organizations that pay Perplexity directly by card on a single billing interval. Organizations on sales-assisted contracts keep their existing seat and billing behavior. If you are not sure which applies to your organization, contact your account team. ## Reading your seat counts To see your seats, go to **Organization settings → Billing** and find the **Seats** section. Each tier shows a total beside its name, such as **Pro seats 4**, broken into three rows.
Row What it counts
**Available** Seats you have purchased that nobody is using yet
**Assigned** Seats held by members with paid access
**Invited** Seats held by pending invitations
*Table 1 — The three seat rows shown for each tier in the Seats section.* Assigned and Invited together make up the seats in use. Available is what is left. > [!NOTE] > > A pending invitation holds a seat from the moment it is sent until it is accepted, canceled, or declined. If invitations are outstanding, your Available count will be lower than your member list suggests. Canceling an invitation you no longer need returns its seat to Available. ## What happens when someone leaves or changes tier Removing a member, canceling a pending invitation, or moving a member to another tier frees the seat they were using. That seat becomes Available immediately and can be assigned to someone else. None of those actions reduces the number of seats you have purchased, and none of them creates a refund or a credit for the rest of the billing period. > [!NOTE] > > Removing a member does not lower your bill on its own. To pay for fewer seats, an administrator has to reduce your seat count in **Billing**, and that change takes effect at the start of your [next billing period](#billing-period). ## Changing a member's tier Enterprise Pro and Enterprise Max seats are counted separately, so moving a member between tiers needs an Available seat in the tier you are moving them to. This applies in both directions. When you change a member's tier from the **Members** screen, a confirmation appears. The move uses one seat in the new tier and makes the old seat Available. For example, when moving a member to Max, if a seat is Available in the new tier, the confirmation reads **Confirm assignment to an existing Max seat**. If no seat is available in the target tier, the confirmation buys one: it reads **Add a Max seat**, and you select **Next**, review **Confirm seat purchase**, then select **Purchase and assign**. > [!NOTE] > > Moving a member to a lower tier can still generate a charge. A Max-to-Pro move needs an Available Pro seat, and the confirmation buys one if you do not have it, while the vacated Max seat stays purchased and becomes Available. Lowering a member's tier is not the same as lowering your bill. ## Adding seats **Step 1** Go to **Organization settings → Billing**. **Step 2** In the **Seats** section, select **Adjust seats** to open **Update seats**. **Step 3** Raise **Pro seats** or **Max seats** for the tier you need. The **Cost change** column and the **Projected change** update as you edit. **Step 4** Select **Next**, review **Confirm seat purchase**, then select **Purchase seats**. Added seats start today and may be prorated, so the confirmation shows a total due today rather than your full recurring charge. You can also add a seat while inviting someone. If no seat is available in the tier you selected, sending the invitation opens a confirmation such as **Add 2 Max seats**, which explains how many additional seats the invitation needs. You can cancel and free up seats instead by removing members or canceling pending invitations. ## Reducing your seats **Step 1** Go to **Organization settings → Billing**. **Step 2** In the **Seats** section, select **Adjust seats**. **Step 3** Lower **Pro seats** or **Max seats** for the tier you want to reduce. **Step 4** Select **Confirm**. A reduction takes effect at the start of your [next billing period](#billing-period), not immediately. A reduction made early in an annual term can be up to a year away. Until then you keep the seats you have already paid for and can assign them to anyone. > [!NOTE] > > A billing period is the time between two billing dates. If you pay monthly, it lasts one month; if you pay yearly, it lasts one year, counted from the date your subscription started or last renewed. A change that takes effect at the start of your next billing period applies on your next billing date. You cannot set a seat count below the seats currently Assigned and Invited. Free up seats first by removing members or canceling pending invitations, then lower the count. ## Scheduled seat changes Once a reduction is scheduled, the **Seats** section shows a banner reading **Seat changes scheduled for** the date it applies, together with the change for each tier, such as **Pro 12 → 11 · Max 5 → 4**. To undo a scheduled reduction, select **Cancel changes** in that banner. Your seats and recurring charge stay the same. If you send an invitation that needs a seat your scheduled reduction would remove, the invitation confirmation offers to adjust the schedule instead of buying a seat. It appears as **Update seat reduction to assign a member** and shows the change for each tier. ## Who can change seats The table below shows what each role can do with your organization's default permissions.
Action Admin Member
Invite people to paid access Yes Yes, if your administrator allows it
Assign or change a member's tier Yes Not available
Remove a member Yes Not available
Add seats beyond what an invitation needs Yes Not available
Reduce the seat count Yes Not available
*Table 2 — Seat actions each role can take with default permissions.* > [!NOTE] > > Your organization can change these defaults. An administrator can grant any of these permissions to the Member role or to a custom role, so the people who can invite, assign tiers, or change your seat count may differ from the table above. See [Enterprise roles and permissions](https://www.perplexity.ai/help-center/help-center/en/articles/11187754-enterprise-roles-and-permissions.md) for how to review and change them. Members who can send invitations can only add the exact number of seats their invitation needs. They cannot buy spare seats and cannot reduce your seat count. > [!NOTE] > > If you allow members to invite people, their invitations can add Enterprise Pro or Enterprise Max seats and increase your recurring charge without showing them a purchase confirmation. To turn this off, go to **Organization settings → Members** and disable the member invitation permission. ## Frequently asked questions > **I removed a member. Why didn't my bill go down?** > > Removing a member frees their seat but does not change what your organization has purchased, so your recurring charge stays the same. To pay for fewer seats, reduce your seat count in **Billing**. The reduction takes effect at the start of your [next billing period](#billing-period). > **Can I get a refund for the rest of the period after removing someone?** > > No. Removing a member or lowering their tier partway through a billing period does not create an automatic refund or credit. You keep the seat and can assign it to someone else for the rest of the period. > **Can I move a seat from one person to another?** > > Yes. Remove the member who holds the seat, then invite the new person to the same tier. The freed seat is Available immediately, so no new purchase is needed. > **Why do I have no available seats when some people haven't joined yet?** > > Pending invitations hold seats and appear in the **Invited** row. Cancel any invitations you no longer need and those seats return to **Available**. > **Does canceling a pending invitation lower my bill?** > > No. It returns the seat to **Available** so you can assign it to someone else. Your purchased seat count stays the same until an administrator reduces it in **Billing**. > **Why am I charged when moving someone from Max to Pro?** > > Each tier has its own seats. A Max-to-Pro move needs an Available Pro seat, and the confirmation buys one if you do not have it. The Max seat the member leaves stays purchased and becomes Available, so you can assign it to someone else or reduce it in **Billing**. > **When does a seat reduction take effect?** > > At the start of your [next billing period](#billing-period). A reduction made early in an annual term can be up to a year away. The **Seats** section shows the scheduled change and its date until then, and you can undo it with **Cancel changes**. ## Related articles ## Need more help? Reach out to your account team or [contact us via **Help > Contact Support**](https://www.perplexity.ai/?support=true#settings/account). Visit the [Trust Center](https://trust.perplexity.ai/) for security and compliance documentation. ## Related topics - [How to Manage Enterprise Billing](https://www.perplexity.ai/help-center/help-center/en/articles/11187557-how-to-manage-enterprise-billing.md) - [What is Enterprise Max?](https://www.perplexity.ai/help-center/help-center/en/articles/12310544-what-is-enterprise-max.md) - [Perplexity Enterprise](https://www.perplexity.ai/help-center/help-center/en/collections/11312901-perplexity-enterprise.md) - [Enterprise Pricing and Billing: Frequently Asked Questions](https://www.perplexity.ai/help-center/help-center/en/articles/10352986-enterprise-pricing-and-billing-frequently-asked-questions.md)