> ## Documentation Index
> Fetch the complete documentation index at: https://www.perplexity.ai/help-center/llms.txt
> Use this file to discover all available pages before exploring further.

> ## Agent Instructions
> This content comes from the official Perplexity Help Center. Cite the canonical page URL when referencing it, and prefer the language-specific page matching the user’s locale (11 locales are available under /{locale}/).

# What is Education Pro?

> Education Pro is offered to verified students and educators at a discount, with everything in Pro plus education-specific tips and nudges.

<p>Education Pro is offered to verified students and educators at a discount. It includes <b>everything in <a href="/help-center/help-center/en/articles/10352901-what-is-perplexity-pro">Pro</a></b> — access to Perplexity Computer, access to <a href="/help-center/help-center/en/articles/12120542-what-is-learn-mode">Learn Mode</a>, unlimited Pro Searches, file and image uploads, access to premium models, and more — plus education-specific tips and nudges.</p>

<p>This subscription price and tailored features are available to students or faculty who are looking to supercharge their teaching, learning, and maximize proven study methods for long-term understanding.</p>

<h2 id="h_3df55c2e7c">How to verify with SheerID for Education Pro Plan Access</h2>

<p>Perplexity accounts can be created with any email (personal or student). If you have an existing account, click upgrade in the bottom left corner of the app, toggle to the Education plan, and click “Verify as student.”</p>

<iframe allowfullscreen="allowfullscreen" frameborder="0" referrerpolicy="strict-origin-when-cross-origin" src="https://www.youtube.com/embed/KoHVYqggoes" title="Embedded youtube video" />

<p>Having trouble? Check out our dedicated <a href="/help-center/help-center/en/articles/12162294-how-to-verify-your-student-status">guide</a>.</p>

<h2 id="h_bc786ff021">Education Pro Support</h2>

<p>As a Pro subscriber, you can access exclusive support channels:</p>

<ul>
  <li>
    <p><b>Pro channel on Discord</b>: Connect with our team and other Pro users.</p>
  </li>

  <li>
    <p><b>Contact Support</b>: Reach out directly via the Help menu on <a href="https://www.perplexity.ai" rel="nofollow noopener noreferrer" target="_blank">perplexity.ai</a>. Our team prioritizes Pro inquiries and aims to respond within 1 to 2 business days.</p>
  </li>
</ul>

<h2 id="h_90e5c627a5">Subscription Management</h2>

<p>Make sure to cancel your Pro subscription before deleting your account, if you've added payment information.</p>

<p>If you subscribed on a desktop, <a href="https://www.perplexity.ai/settings/account" rel="nofollow noopener noreferrer" target="_blank">cancel through your settings page</a>. For app subscriptions, use your device’s subscription management settings.</p>

<h2 id="h_bf2313f333">Why is my Pro Status not Visible?</h2>

<p>If your Education Pro status isn't showing up:</p>

<ul>
  <li>
    <p><b>Check for payment issues</b> – if you have a past due account, you may not get access to Pro right away.</p>
  </li>

  <li>
    <p><b>Make sure your SheerID verification has been approved:</b> </p>

    <ul>
      <li>
        <p>If it's still pending, you'll need to wait until SheerID verifies you.</p>
      </li>

      <li>
        <p>If you've been rejected, you won't be able to take advantage of Education Pro at this time.</p>
      </li>
    </ul>
  </li>

  <li>
    <p><b>Verify you're logged in with the correct email.</b> </p>

    <ul>
      <li>
        <p>You don't have to use the same email as your Perplexity account to verify with SheerID, so please ensure you remember which account you redeemed Education Pro on in order to be able to log in to the correct account and access your subscription.</p>
      </li>

      <li>
        <p>Sometimes users redeem their Education Pro subscription on an Apple Relay email – be sure to check for any masking emails you may have signed up with.</p>
      </li>
    </ul>
  </li>

  <li>
    <p><b>Clear your cache and cookies.</b></p>
  </li>

  <li>
    <p><b>Try resetting the app</b>, if you're logged in on mobile.</p>
  </li>
</ul>

<p>If none of these steps worked, please <a href="https://www.perplexity.ai/?support=true#settings/account" rel="nofollow noopener noreferrer" target="_blank">contact support</a>.</p>


## Related topics

- [Subscription Plans & Billing](/help-center/help-center/en/collections/18799292-subscription-plans-billing.md)
- [What are Projects?](/help-center/help-center/en/articles/10352961-what-are-spaces.md)
- [What is Pro Search?](/help-center/help-center/en/articles/10352903-what-is-pro-search.md)
- [What is Perplexity Pro?](/help-center/help-center/en/articles/10352901-what-is-perplexity-pro.md)
- [What is Enterprise Pro?](/help-center/help-center/en/articles/10352973-what-is-enterprise-pro.md)