> ## Documentation Index
> Fetch the complete documentation index at: https://www.perplexity.ai/help-center/llms.txt
> Use this file to discover all available pages before exploring further.

> ## Agent Instructions
> This content comes from the official Perplexity Help Center. Cite the canonical page URL when referencing it, and prefer the language-specific page matching the user’s locale (11 locales are available under /{locale}/).

# Refunds

> Perplexity's refund policy for Pro subscriptions, including 14-day EU/UK/Turkey, 7-day Korea/Brazil, and 24-hour monthly and 72-hour annual windows.

<h2 id="h_04b44cd20c">What is your refund policy?</h2>

<p>Our refund policies vary based on subscription type, regional laws, and account status. Please note we can't process secondary refund requests after a first one has been granted.</p>

<p><b>EU, UK, or Turkey customers</b></p>

<p>You are eligible for a refund if you cancel your subscription within 14 days of purchase. This applies to both monthly and annual subscriptions. Please specify that you are applying for a refund from the EU, UK, or Turkey in your request.</p>

<p><b>South Korea or Brazil customers</b></p>

<p>You are eligible for a refund if you cancel your subscription within 7 days of purchase. This applies to both monthly and annual subscriptions. Please specify that you are applying for a refund from South Korea or Brazil in your request.</p>

<p><b>All other customers</b>:</p>

<ul>
  <li>
    <p><b>Monthly subscriptions: </b>You can request a refund up to 24 hours after the purchase date. Please include details on why you are requesting a refund.</p>
  </li>

  <li>
    <p><b>Annual subscriptions: </b>You are eligible for a full refund within 72 hours of the original purchase date and time. No exceptions for requests after this period.</p>
  </li>
</ul>

<p>Please note: Sometimes we receive a lot of refund requests and there can be delays in processing them. If you don't hear back within the specified windows please wait another day or two before contacting us. We always review the date when the refund request was submitted and if it is within the eligible period you will receive your money back. Duplicate tickets may put you in the back of the queue so please avoid sending us multiple requests.</p>

<h2 id="h_a774da3227">How can I request a refund on the desktop or mobile web?</h2>

<p>Visit <a href="https://perplexity.ai/pro" rel="nofollow noopener noreferrer" target="_blank">perplexity.ai/pro</a> and click “Manage Subscription.” Choose “Cancel Plan.” The option to request a refund will be available along with confirmation of cancellation.</p>

<p>If you do not see this option, <a href="https://www.perplexity.ai" rel="nofollow noopener noreferrer" target="_blank">contact us via Help > Contact Support</a>.</p>

<h2 id="h_59b9300981">How can I request a refund on Apple App Store?</h2>

<p>Go to <a href="http://reportaproblem.apple.com/" rel="nofollow noopener noreferrer" target="_blank">reportaproblem.apple.com</a> and sign in using the Apple ID associated with your App Store purchase. Navigate to your digital purchase history, and tap “Request a refund.”</p>

<h2 id="h_75d16a8a7e">How can I request a refund on Google Play Store?</h2>

<p>To request a refund for an Android subscription, you can <a href="https://www.perplexity.ai/?support=true#settings/account" rel="nofollow noopener noreferrer" target="_blank">contact us via Help > Contact Support</a> and please include your Google Play email address</p>

<h2 id="h_395016f388">How can I request a refund on Galaxy Store?</h2>

<Steps>
  <Step>
    <p>Open the <b>Galaxy Store</b> app → <b>Menu</b> (☰) → <b>My page</b> → <b>Purchase history</b></p>
  </Step>

  <Step>
    <p>Find your Perplexity subscription and tap <b>Refund</b> or <b>Report problem</b> (this option is typically available within \~48 hours of purchase)</p>
  </Step>
</Steps>

<p>If no refund option is available:</p>

<Steps>
  <Step>
    <p>Cancel your subscription to stop future charges: Galaxy Store → Menu → My page → <b>Subscriptions</b> → Cancel</p>
  </Step>

  <Step>
    <p>Contact Samsung Support at <a href="https://www.samsung.com/support/" rel="nofollow noopener noreferrer" target="_blank">samsung.com/support</a> to request a refund for the charge</p>
  </Step>
</Steps>

<h2 id="h_c64bd00d65">Additional refund scenarios</h2>

<p><b>Forgot to unsubscribe</b></p>

<p>Refunds may be issued if the request follows the guidelines mentioned above.</p>

<p><b>Switching from annual to monthly subscription</b></p>

<p>Refunds are possible within the established time frame. You will need to start a new monthly subscription and pay the current amount.</p>

<p><b>Refunds for Enterprise plans</b></p>

<p>Please note that the same refund policy applies to Enterprise plans. However, if you’ve accidentally purchased an Enterprise Pro or Enterprise Max plan, or need help understanding a charge on your account, please contact us — we’ll be happy to assist.</p>

<h2 id="h_94e3394277">Account termination</h2>

<p>If your account is terminated for violating Perplexity's Terms of Use, you will not receive a refund for any remaining credit or prepaid service.</p>


## Related topics

- [What's your policy on refunds and exchanges?](/help-center/help-center/store/en/articles/10056681-what-s-your-policy-on-refunds-and-exchanges.md)
- [Perplexity Max](/help-center/help-center/en/articles/11680686-perplexity-max.md)
- [Paying in Local Currency](/help-center/help-center/en/articles/13182759-paying-in-local-currency.md)
- [API Payment and billing](/help-center/help-center/en/articles/10354847-api-payment-and-billing.md)
- [Shipping and Returns](/help-center/help-center/store/en/collections/10632606-shipping-and-returns.md)